Voice Call Center
Feed in a list, get finished calls
Outbound calling is a production line, not a phone call. A list becomes a task with controllable concurrency and calling windows, and states flow end to end; once connected, an AI script agent runs the dialogue - 20 industry templates are pre-shipped (lead generation, sales, follow-up, survey, notification, appointment, finance, education, e-commerce, recruiting, insurance, property, automotive, healthcare, logistics, hospitality, government, SaaS, beauty, manufacturing), each with opening line, intent branches and variable fill; IVR key routing picks up the next action while line and number pools are monitored.
Call records and recordings are retained and playable; customer profiles and lead pools support assignment and follow-up; bills, packages and API metering rely on idempotent callbacks. Compliance gates are built in: balance cut-off, daily frequency caps, an 08:00-21:00 window, do-not-disturb lists, and a polite hang-up on banned words. The full path - login, campaign start, multi-turn dialogue, settlement on hang-up, record sync - has been verified live.
Note: this is the deployable product; carrier lines (Aliyun, Cloopen and others) are a commercial onboarding step and are not yet connected.
Core capabilities
- Lists become tasks with concurrency and time-window control
- 20 industry script agents with intent branches and variables
- IVR keypad routing
- Line and number-pool monitoring
- Recordings retained and playable (private bucket, signed URLs)
- Customer profiles, lead pools and agent performance reports
- Billing, packages and API metering with idempotent callbacks
- Compliance gates: balance, frequency, calling window, DNC list, banned words
- Login risk control counting by real source IP
Who uses it
- First-pass screening of marketing leads
- Customer follow-up and satisfaction surveys
- Class, store and interview reminders
- Batch confirmation for recruiting and property
Delivery models
Multi-tenant SaaS · on-premises · bring-your-own carrier · source licence
Tech stack
Go + Gin（REST / gRPC）· Vue3 + Vite + Element Plus · uni-app · MySQL / Redis / RabbitMQ · MinIO